Frequently Asked Questions

Getting Started

What is Aceva?

Aceva is an AI-powered chatbot solution designed to enhance customer service and drive business growth. It leverages OpenAI's advanced GPT technology, including versions like ChatGPT 4.0 for more robust business needs. With its scalable solutions, Aceva helps businesses streamline customer support and lead generation while offering flexible pricing based on the AI model chosen.

Can I test Aceva for free?

Yes! Try our freemium model by creating your account. You get 500 GPT 4o-mini responses per month, 1 AI chatbot, and comprehensive webpage training for up to 25 pages.

How to create my AI chatbot?

After creating your account, you will simply need to provide your website URL, knowledge base link, or other text content to automatically build your custom AI chatbot for customer service. Your chatbot can be retrained and fine-tuned with additional data at any time.

Installation & Setup

Is it hard to install Aceva on a website?

Not at all. Installing Aceva is a simple process that does not require coding or advanced technical skill. To connect, you simply need to copy and paste a code snippet after creating your own Aceva chatbot into your website's source code.

Here's a quick overview:

1. Create your chatbot in the dashboard
2. Copy the embed code
3. Paste it into your website's HTML
4. Your chatbot is live!

Can I customize my AI chatbot?

Yes, it can be done in our Basic and Pro plans. You can customize:

• Chatbot appearance (colors, logo, avatar)
• Welcome messages and initial prompts
• Response behavior and tone
• Integration settings
• Custom branding options

What platforms does Aceva integrate with?

Aceva integrates with multiple platforms including:

• Messaging Apps: WhatsApp, Facebook Messenger, Telegram
• Website: Direct embed on any website
• Calendar: Google Calendar for appointment scheduling
• CRM Systems: Export data to your CRM
• Automation Tools: Make, Zapier, n8n (Pro+ plan)

Features & Capabilities

How do AI chatbots improve customer interactions and service?

AI chatbots use advanced conversational AI to provide instant, real-time responses across websites, apps, and messaging platforms. They enhance customer service by managing FAQs, troubleshooting, and delivering personalized answers, all while handling multiple queries simultaneously.

With their ability to reduce wait times and operate 24/7, AI chatbots ensure a seamless customer experience. For complex issues, they can efficiently transfer interactions to human agents, improving satisfaction while reducing operational costs for businesses.

How do AI chatbots benefit customer support teams?

AI-powered bots can automate repetitive tasks like answering frequently asked questions and scheduling appointments, enabling faster issue resolution. They provide round-the-clock support, freeing up human agents to focus on complex inquiries, boosting efficiency and customer satisfaction.

How do AI chatbots qualify and convert leads?

Chatbots can engage visitors with targeted questions, identify high-intent prospects, and hand off qualified leads to the sales team. They are able to facilitate actions like scheduling meetings or providing personalized product recommendations, streamlining the sales process and improving conversion rates.

What makes AI chatbots valuable for businesses?

AI chatbots streamline operations by automating repetitive tasks, improving customer experience, and increasing sales opportunities. Their 24/7 availability and capability to scale make them a reliable solution for growth.

Key benefits include:

• Cost Reduction: Lower customer support costs by up to 30%
• Faster Response Times: Instant replies vs. hours of waiting
• Scalability: Handle unlimited conversations simultaneously
• Data Insights: Track customer behavior and preferences
• Lead Generation: Capture and qualify leads automatically

Pricing & Plans

What pricing plans are available?

Aceva offers four flexible pricing tiers:

1. Freemium - FREE

   • 500 GPT 4o-mini responses/month
   • 1 AI Chatbot
   • Up to 25 pages training
   • Dashboard access

2. Basic - $15/month

   • 4,000 GPT-4 responses/month
   • 1 AI Chatbot
   • Up to 200 pages training
   • WhatsApp, Messenger, Telegram integration

3. Pro - $49/month

   • 10,000 GPT responses/month
   • 3 AI Chatbots
   • Up to 500 pages training
   • All Basic features plus advanced customization

4. Pro+ - Custom pricing

   • Custom responses and chatbots
   • Custom integrations
   • Dedicated support
   • Custom dashboard

Can I upgrade or downgrade my plan?

Yes, you can upgrade or downgrade your plan at any time from your dashboard. Changes take effect immediately, and billing is prorated based on your usage.

What is your refund policy?

Due to the nature of our product, all payments made are final, and refunds, either partial or full, will not be issued. However, you may cancel your subscription at any time, and you'll retain access until the end of your billing cycle.

Security & Privacy

How secure is data handled by AI chatbots?

AI chatbots prioritize security by following industry standards like data encryption and GDPR compliance. Businesses using Aceva can trust that sensitive customer information is protected through robust security protocols.

We implement:

• End-to-end encryption for all data transmission
• GDPR compliance for European users
• PDPA compliance for Malaysian users
• CCPA compliance for California residents
• Regular security audits and penetration testing
• Data backup and disaster recovery systems

View our terms & conditions and privacy policy for more details.

Where is my data stored?

Your data is stored securely on cloud servers with enterprise-grade security measures. We use industry-leading cloud providers with data centers in multiple regions to ensure reliability and compliance with regional data protection laws.

Can I delete my data?

Yes, you have the right to request deletion of your data at any time. Contact our support team at info@wipdata.com to initiate a data deletion request. We will process your request within 30 days in accordance with applicable data protection regulations.

Technical Support

What kind of support do you provide?

We offer multiple support channels:

• Email Support: info@wipdata.com - Response within 24 hours
• Documentation: Comprehensive guides and tutorials
• Video Tutorials: Step-by-step setup and configuration videos
• Community Forum: Connect with other Aceva users
• Priority Support: Available for Pro and Pro+ plans

What are the system requirements?

Aceva works on:

• Browsers: Chrome, Firefox, Safari, Edge (latest 2 versions)
• Mobile: iOS 12+, Android 8+
• Website Integration: Any website with HTML access
• API: RESTful API for custom integrations

Do you offer custom development?

Yes! Our Pro+ plan includes custom development options. Contact us to discuss your specific requirements and we'll create a tailored solution for your business needs.

Troubleshooting

My chatbot is not responding

If your chatbot isn't responding, try these steps:

1. Check your plan's response limit - you may have exceeded your monthly quota
2. Verify the embed code is correctly installed on your website
3. Clear your browser cache and cookies
4. Check if there are any JavaScript errors in the browser console
5. Ensure your website's firewall isn't blocking the chatbot

If the issue persists, contact our support team.

How do I retrain my chatbot?

To retrain your chatbot with new content:

1. Go to your dashboard
2. Select your chatbot
3. Navigate to "Training Data"
4. Add new URLs, upload files, or paste text
5. Click "Retrain Chatbot"

The retraining process usually takes 5-10 minutes depending on the amount of content.

Can I integrate Aceva with my existing CRM?

Yes! Aceva can export lead data and chat logs in CSV format, which can be imported into most CRM systems. Pro+ plan users can access custom API integrations for real-time CRM synchronization.

Advanced Features

What is Lead Generation?

Lead Generation allows your chatbot to collect visitor information such as name, email, phone number, and custom fields. You can configure:

• Custom forms with specific fields
• Qualification questions to filter leads
• Automatic notifications when leads are captured
• Export options to download leads as CSV
• Integration with email marketing tools

How does WhatsApp integration work?

WhatsApp integration requires:

1. A Facebook Business account
2. WhatsApp Business API access (we'll help you set this up)
3. Basic or higher plan subscription

Once configured, your Aceva chatbot will handle WhatsApp conversations automatically, providing the same AI-powered responses as your website chatbot.

Can I use multiple languages?

Yes! Aceva's AI can understand and respond in multiple languages automatically. The chatbot detects the language of the user's message and responds accordingly. Supported languages include:

• English
• Malay (Bahasa Malaysia)
• Chinese (Simplified & Traditional)
• Spanish
• French
• German
• Japanese
• And 50+ more languages

Video Tutorial

Watch our quick tutorial on setting up your first Aceva chatbot

Still Have Questions?

If you couldn't find the answer you're looking for, feel free to reach out to our team:

• Email: info@wipdata.com
• Contact Form: Contact Us
• Office: Kelana Square, B607, 47301 Petaling Jaya, Selangor, Malaysia

We typically respond within 24 hours during business days.