Please review this Privacy Policy ('Policy') before using our Service, including the Website, Widget, and API (collectively referred to as 'Service'). This Policy governs the information and data we collect, how we use it, and how we share it. Your access to and use of the Service are conditioned on your agreement with the Terms and Conditions ('Terms'), which includes the terms of this Policy. ACEVA ('Company') operates the Service. We use your data to improve the Service. By using the Service, you agree to the collection and use of information as described in this Policy. Unless otherwise defined in this Policy, the terms used here have the same meanings as in our Terms and Conditions.
API: Refers to ACEVA's application programming interface integrated with the User's software.
Cookies: Small files stored on your device.
Device: Means a computer or a mobile device.
Data Controller: Refers to ACEVA as the entity responsible for your data.
Processors: Those who process data on behalf of ACEVA.
Data Subject: Any living individual who is the subject of Personal Data.
Personal Data: Data about an identifiable living individual.
Service: The Website, Widget, and/or API.
Usage Data: Includes data collected automatically during your use of the Service.
Company: The entity that operates the Service, also referred to as ACEVA.
User: Any individual or entity who accesses or uses the Service.
ACEVA is the Data Controller of your personal data. We are responsible for handling your data and ensuring its privacy in line with applicable laws, including the Personal Data Protection Act 2010 (PDPA) in Malaysia, the General Data Protection Regulation (GDPR) in the EU, and relevant US data protection regulations such as the California Consumer Privacy Act (CCPA).
We collect various information to improve our Service.
Personal Data:
Usage Data: Includes browser information, IP address, and other technical data.
ACEVA uses collected Personal Data for various purposes, including providing the Service, customer support, and improving it.
We employ an in-house analytics system designed to monitor and improve our Service while prioritizing user data privacy.
ACEVA integrates with several third-party platforms to enhance functionality. These integrations are API-based, and we ensure that they do not share personal data beyond what is required for their operation. The platforms integrated with ACEVA include:
ACEVA adopts an ethical, and transparent approach to integrating with third-party services, including Google, Meta (WhatsApp/Facebook Messenger), Calendly, and any other platforms we may incorporate in the future. Our integrations follow these key principles:
We retain your Personal Data as necessary to meet legal obligations and for the purposes described in this Policy. Retention periods may vary depending on the jurisdiction and the specific use of the data.
Your data may be transferred to, and maintained on, servers located outside your country of residence. By using our Service, you consent to the transfer of your data to countries that may not have the same data protection laws as your jurisdiction. We ensure that data transferred to other jurisdictions will be protected as described in this Policy and in accordance with applicable legal standards.
We may share Personal Data in specific circumstances as described in this Policy. This includes:
The security of your data is important to us. We use appropriate administrative, technical, and physical safeguards to protect your Personal Data from unauthorized access, disclosure, or misuse. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
As a global service, ACEVA is committed to ensuring that users' privacy rights are respected according to the laws of various jurisdictions.
For users located in the European Union (EU) or European Economic Area (EEA), ACEVA adheres to the principles outlined in the General Data Protection Regulation (GDPR). Under the GDPR, users have the following rights:
For users located in Malaysia, ACEVA ensures compliance with the Personal Data Protection Act 2010 (PDPA). Under the PDPA, users have the following rights:
For users located in California, USA, ACEVA ensures compliance with the California Consumer Privacy Act (CCPA). Under the CCPA, California residents have the following rights:
In addition to the GDPR, PDPA, and CCPA, ACEVA will comply with other applicable data protection laws depending on the user's jurisdiction and any other relevant global regulations.
We may share data with third-party companies who assist in providing the Service. These third-party providers are obligated to maintain the confidentiality of your data and use it only to perform services on our behalf.
Third-party payment processors handle payments securely. We do not store or process payment data directly.
Our Service may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites.
Our Service is not intended for children under 16, and we do not knowingly collect Personal Data from children under 16. If we learn that we have collected Personal Data from a child under 16, we will take steps to delete such data.
ACEVA's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
We may update this Policy from time to time. Any changes will be posted on this page, and you are encouraged to review it periodically. Continued use of the Service after any changes to the Policy will constitute your acknowledgment of the changes.